Customer service policy / initiatives
Installation and site surveys

(Customers outside the United Kingdom should refer to our list of distributors in our 'International' link).

Total project control :
We firmly believe that you will want to take advantage of the total package MONO has to offer.
It has been designed after many decades of experience in the baking industry dealing with blue chip and small independent companies and is designed to keep communications to a minimum.

Turnkey facilities from inception to completion
MONO will manage it all. MONO staff will be available to ensure that everything goes smoothly and that the relevant staff are trained in the correct use of the equipment once the installation is complete.

The advantages of a 'one-stop shop' are obvious. Administration is kept to a minimum, so fewer problems are likely to arise, and more importantly, as the customer you can feel confident that you have a professional company taking care of your every need.

So remember the next time you have a bakery project that needs the 'PROFESSIONAL' touch, contact MONO Equipment for the best support at the best price.

Trading benefits - price promise
The agreed price package to include:
(a) Delivery.
(b) Installation (weekend installation by separate agreement).
(c) Commissioning / training.
(d) Technical representative on call.
(e) Twelve months warranty on all equipment.

Optional benefits included
(f) Bakery layout planning service.
(g) Factory training for bakery personnel and service engineers.

This can be quoted separately, as the level of training required can vary. Normal trading terms apply i.e. settlement 30 days from date of MONO invoice. Also lease purchase arrangements available.

Security :

Working with MONO will induce a feeling of security. Our understanding and experience of working closely with our clients will encourage customers to benefit from a plethora of bakery innovation carefully cultivated over 50 years of providing a specialist service.

On site training :
MONO personnel will train customers' staff at their bakeries, should this be required.

MONO - The Future :
MONO Equipment faces the future with the same priorities that distinguish its past :

Assured quality through a commitment to excellence at every stage of design and manufacture; customer support; a continuing determination through constant research and development to improve its service to industry.

From the sure and solid base of its past achievements MONO is ready for new challenges, wherever they come from.

Furthermore, MONO intends to continue its strategy of building close working relationships with British manufacturers of complementary products - to the benefit of our customers.


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