Spares & Service Administrator
About MONO Equipment
MONO Equipment is the leading designer and manufacturer of bakery and food service equipment in the United Kingdom and supplies many of the UK's leading supermarket chains, independent artisan bakers, hotels, restaurants and retail outlets. With an established reputation within the industry for creating high quality, innovative products, MONO Equipment boasts a proud heritage of British craftsmanship which can be traced back to its origins in 1947.
MONO Equipment forms part of the highly successful AFE Group, a leading international business which specialises in the design, manufacture and service support of professional cooking, baking and refrigeration equipment for the global foodservice and bakery markets. The AFE Group is also a subsidiary of the internationally renowned ALI Group comprising 115+ global brands. This hugely successful group is one of the world's largest, privately owned, foodservice and bakery equipment groups in the world, having sales and service subsidiaries throughout Europe, North America, South America, the Middle East and Asia Pacific.
Be Part of Our Story
At MONO, we look to provide an environment where people can develop and enhance their skills to benefit themselves, our company and our customers.
We are currently looking for a Spares & Service Administrator to join our Spares & Service team.
What You'll Be Doing
You'll receive spares orders, service orders and warranty call requests from customers, processing and managing them efficiently through the business.
Duties and responsibilities include:
- Answering the telephone
- Responding to telephone and email queries
- Providing pricing quotes
- Entering spares orders onto the system
- Progressing orders through the business
- Entering service jobs onto the system (logging calls)
- General filing
- Sending Purchase Orders to suppliers
- Liaising with customers and suppliers
- Additional tasks as and when required, relevant to the role
- Ensuring personal conduct is in line with management guidelines and company rules
Is This Role For You?
- Attentive to detail in all aspects of the role
- A customer-focused attitude
- Experience in a customer service role
- Good attention to detail
- Self-motivated
- A flexible approach to help keep up with workload demands
- The ability to work with minimal supervision, managing your own workload
- Good communication skills
What Are the Benefits?
- Free parking
- Immediate start
- Permanent, full-time work (once probationary period is complete)
- Opportunities for career progression
- Cycle to Work scheme
- Reduced gym membership
- Employee Assistance Programme
- Part of a well-established company with many long-standing employees
- 25 days holiday (plus bank holidays)
Hours
- Hours: 37 hours over a 5-day week (Monday–Thursday 9am–5pm, Friday 9am–4pm)
- Location: Swansea
How to Apply
If you'd like to join our successful team and think you have the drive, determination and relevant experience to succeed in this role, we'd love to hear from you.
Please send your CV and covering letter to layres@monoequip.com.
